These Terms and Conditions govern the use of the Lashbrids Logistics Platform, including all delivery services, wallet transactions, subscriptions, digital payments, bidding activities, and related platform services. By accessing or using the platform, you agree to be bound by these Terms and Conditions.
For purposes of these Terms and Conditions:
• “Lashbrids” refers to Lashbrids Logistics, its platform, systems, website, payment infrastructure, and related services.
• “Driver” refers to an independent transport or delivery service provider registered on the platform.
• “Customer” refers to any individual or business requesting delivery, courier, or transport services through the platform.
• “Wallet” refers to the driver commission wallet maintained within the platform.
• “Bid” refers to an offer submitted by a driver to complete a customer request.
• “Digital Payment” refers to card or electronic payments processed through an approved payment gateway.
• “Cash on Delivery (COD)” refers to cash collected directly by the driver from the customer or recipient.
2.1 Lashbrids operates as a technology platform connecting customers with independent drivers for logistics, courier, transport, and related delivery services.
2.2 Lashbrids is not a transport carrier and does not directly provide transportation or courier services.
2.3 Drivers operate independently and remain responsible for fulfilling accepted jobs lawfully and professionally
3.1 Drivers are required to maintain an active subscription to access available jobs and platform bidding features.
3.2 Subscription fees are payable in advance and are generally non-refundable unless required by applicable law
3.3 Lashbrids reserves the right to suspend or restrict access to drivers with expired, unpaid, or invalid subscriptions
4.1 Each driver account includes a separate commission wallet used for commission deductions and related platform transactions.
4.2 Drivers are responsible for maintaining sufficient wallet balances
4.3 Wallet top-ups may be completed using approved payment methods made available on the platform
4.4 Wallet balances are non-transferable unless otherwise approved by Lashbrids
5.1 Before a driver may place a bid on a delivery request, the platform automatically verifies that the driver’s wallet balance is equal to or greater than ten percent (10%) of the bid amount.
5.2 If the wallet balance is insufficient
5.3 This verification occurs before any transport or delivery activity begins
6.1 Customers may choose one of the following payment methods when posting a request:
6.2 Lashbrids reserves the right to limit, suspend, or disable payment methods where necessary for operational, compliance, fraud prevention, or security reasons
7.1 Where a customer selects Cash on Delivery:
7.2 Upon successful completion of the delivery:
7.3 Drivers expressly authorize Lashbrids to process such automatic commission deductions.
8.1 Where a customer selects Digital Payment:
8.2 Customers authorize Lashbrids to process payment immediately upon delivery confirmation.
8.3 Upon successful delivery confirmation:
8.4 Lashbrids is not responsible for delays caused by banks, financial institutions, payment gateways
9.1 A delivery shall be regarded as completed once:
9.2 Delivery confirmation constitutes acceptance that the service was completed satisfactorily unless evidence of fraud or material non-performance is provided.
10.1 Because payments are processed upon successful delivery confirmation, refunds are generally not applicable once a delivery has been completed and accepted.
10.2 All disputes are reviewed on a case-by-case basis
10.3 Lashbrids reserves the right to request supporting evidence from both customers and drivers before making a determination
10.4 Submission of a dispute does not guarantee a refund, reversal, or compensation.
11.1 Customers may not initiate fraudulent chargebacks for services successfully completed and confirmed.
11.2 Lashbrids reserves the right to dispute chargebacks using
11.3 Fraudulent disputes, abuse of the platform, or payment manipulation may result in:
12.1 Customers are responsible for ensuring that valid payment methods are available for digital transactions.
12.2 Failure to complete payment for successfully completed services may result in:
12.3 Lashbrids reserves the right to require prepaid bookings, identity verification, or additional payment verification for accounts identified as high-risk.
Drivers agree to:
14.1 All wallet deductions, commissions, bids, payouts, payments, and related transactions are logged and recorded by the platform
14.2 Drivers may access transaction histories through their platform accounts where available.
14.3 Lashbrids maintains transaction records for:
15.1 Lashbrids reserves the right to suspend, restrict, or terminate any account that:
15.2 Lashbrids may also suspend accounts pending investigations into suspicious transactions or disputes
16.1 Lashbrids acts solely as a technology platform facilitating interactions between customers and independent drivers.
Lashbrids is not liable for:
17.1 Drivers are responsible for exercising reasonable care and diligence when handling customer goods, parcels, documents, or other items during transportation and delivery.
17.2 Customers are responsible for ensuring that all goods are:
17.3 Lashbrids does not guarantee the safety, condition, or uninterrupted transportation of goods and shall not be held liable for:
17.4 Drivers may be held responsible for loss or damage where it is determined, through investigation, that the loss or damage resulted directly from:
17.5 Customers must report any claims relating to loss, theft, missing items, or damages within forty-eight (48) hours of delivery completion. Claims submitted after this period may not be considered
17.6 All claims are subject to investigation by Lashbrids, and supporting evidence may be requested, including:
17.7 Lashbrids reserves the right to facilitate communication between customers and drivers for purposes of dispute resolution but is not obligated to compensate either party unless otherwise required by law.
17.8 To the maximum extent permitted by law, Lashbrids’ liability for any approved claim shall be limited to the lesser of:
17.9 Lashbrids reserves the right to decline transportation of:
17.10 Customers are encouraged to arrange independent insurance coverage for high-value, fragile, sensitive, or irreplaceable items transported through the platform.
Lashbrids reserves the right to amend or update these Terms and Conditions at any time. Updated versions become effective immediately upon publication on the platform or website.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa
For questions regarding these Terms & Conditions, please contact us: